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Head of Operations

Mrs. Claudine, has over 22 years of experience in the banking sector, and she has been with COGEBANQUE since 1999 and has served in various Departments.

Prior to her current position, she has occupied various positions in the bank including Branch Manager; Head of Kigali Branches, Head of Commercial Department.

She is responsible for the delivery of excellent banking services across all of the Bank’s locations; developing and coordinating the implementation of the Operations Division’s strategic plan, policies, procedures and work plans to ensure timely and quality service to customers for customer retention and attraction in order to achieve the bank’s objectives.

She holds a Bachelor’s degree in management and an MBA in strategic management. She has attended a number of trainings and workshops mainly relating to banking.